Matt’s Diecast Shop - Frequently Asked Questions (FAQ)

Illustration of a person holding a magnifying glass and a toy car, with the text 'FAQs' above.
  • Currently, we only ship within the UK. We're looking into international shipping in the future.

  • Yes! All Hot Wheels, Matchbox, and other collectibles are brand new and have never been opened

  • We aim to ship items in excellent or near-mint card condition. Minor shelf wear may occur from factory handling or shipping, but if the card condition is important to you, feel free to contact us before ordering. If items do have defects rest assured its mentioned and its normally in our sale section

  • All sales are final. However, if your item arrives damaged or there is a major issue, please contact us within 7 days and we’ll do our best to make it right.

  • We package each order with care using bubble wrap, sturdy boxes, and protection for carded items. We’re collectors too, so we treat every order like it's our own.

  • We clearly label chase items in the product description. Look out for terms like "Treasure Hunt", "Super Treasure Hunt", "0/5", or "Chase". You can also visit our Chase Guide page (coming soon) for help identifying rare finds.

  • Yes! If there’s a particular model or line you're looking for, drop us a message. We may have it in stock or be able to source it for you.