Mattβs Diecast Shop - Frequently Asked Questions (FAQ)
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Due to a sharp rise in overseas payment disputes and situations outside our control, we are no longer able to offer international shipping. This decision protects our small business from significant losses, as disputed transactions leave us without both the payment and the stock that has already been shipped.
We truly appreciate the support weβve had from collectors around the world, and if circumstances change in the future, we may look at reintroducing international shipping in a safer and more secure way.
UK Orders Unaffected
All UK shipping options remain exactly the same, with fast dispatch and fully tracked delivery as standard.Thank you for understanding and for supporting a small independent retailer. β€οΈ
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Yes! All Hot Wheels, Matchbox, and other collectibles are brand new and have never been opened
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We aim to ship items in excellent or near-mint card condition. Minor shelf wear may occur from factory handling or shipping, but if the card condition is important to you, feel free to contact us before ordering. If items do have defects rest assured its mentioned and its normally in our sale section
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All sales are final. However, if your item arrives damaged or there is a major issue, please contact us within 7 days and weβll do our best to make it right.
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We package each order with care using bubble wrap, sturdy boxes, and protection for carded items. Weβre collectors too, so we treat every order like it's our own.
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We clearly label chase items in the product description. Look out for terms like "Treasure Hunt", "Super Treasure Hunt", "0/5", or "Chase". You can also visit our Chase Guide page (coming soon) for help identifying rare finds.
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Yes! If thereβs a particular model or line you're looking for, drop us a message. We may have it in stock or be able to source it for you.